Refund and Return Policy

Thank you for ordering from Sushi Store Katayama. We are committed to providing you with the freshest and highest quality sushi. Due to the perishable nature of our products, we have a specific refund and return policy in place.

1. Perishable Goods

As our sushi is made fresh to order and is highly perishable, we do not accept returns. This policy is in place to ensure the safety and quality of our products for all our customers.

2. Issues with Your Order

If you experience any issues with your order, such as:

  • Incorrect items
  • Missing items
  • Substandard quality

Please contact us immediately, but no later than 24 hours after receiving your order. To help us resolve the issue quickly, please provide the following information:

  • Your order number
  • A description of the problem
  • Photos of the product in question (if applicable)

3. Refund or Replacement

Upon review of your claim, we may offer one of the following resolutions:

  • Refund: A full or partial refund for the unsatisfactory item(s).
  • Replacement: A replacement of the unsatisfactory item(s) with your next order, subject to availability.

Our decision to provide a refund or replacement will be made on a case-by-case basis, taking into account the specific circumstances of the issue.

4. How to Contact Us

To report an issue with your order or to request a refund or replacement, please contact us through our Contact Page. We aim to respond to all inquiries within 24-48 hours.

5. Conditions for Refunds/Replacements

To be eligible for a refund or replacement, the following conditions must be met:

  • You must notify us of the issue within 24 hours of receiving your order.
  • You must provide sufficient evidence of the issue (e.g., photos, detailed description).
  • The issue must be due to an error on our part or a quality issue with the ingredients.

6. Non-Refundable Situations

We do not offer refunds or replacements in the following situations:

  • You change your mind about the order.
  • You provided an incorrect delivery address.
  • The delay in receiving the order was due to circumstances beyond our control (e.g., traffic, weather conditions).
  • The sushi was not stored properly after delivery.

7. Policy Changes

We reserve the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

8. Contact Information

If you have any questions or concerns about our refund and return policy, please contact us at Contact Us.