Thank you for choosing Sushi Store Katayama. This Shipping Policy outlines the terms and conditions related to the delivery of your sushi orders.
1. Delivery Area
We currently offer delivery services to specific areas. Please check our website or contact us to confirm if your location is within our delivery zone. We are continuously working to expand our delivery area.
2. Delivery Times
Our delivery times are as follows:
Orders placed outside of these hours will be scheduled for the next available delivery time slot. We strive to deliver your order within the estimated delivery time frame; however, delivery times may vary due to factors such as traffic, weather conditions, and order volume.
3. Delivery Fees
A delivery fee will be applied to all orders. The delivery fee is calculated based on the distance from our store to your delivery address. The exact delivery fee will be displayed at checkout before you finalize your order.
4. Order Processing Time
Orders are typically processed and prepared within 30-60 minutes. During peak hours, processing times may be longer. You will receive a confirmation email once your order has been accepted and is being prepared.
5. Delivery Instructions
You can provide specific delivery instructions during the checkout process. Please ensure that the instructions are clear and accurate to help our delivery driver locate your address easily. If you have any special requests, such as contactless delivery, please indicate them in the delivery instructions.
6. Delivery Confirmation
You will receive a notification when your order is out for delivery. Our delivery driver will contact you via phone or text message to confirm your location and ensure a smooth delivery process.
7. Undeliverable Orders
If we are unable to deliver your order due to the following reasons:
We will attempt to contact you. If we are unable to reach you, the order may be returned to our store. In such cases, a redelivery fee may apply, or the order may be canceled without a refund.
8. Order Tracking
We provide order tracking services to allow you to monitor the status of your delivery. You can track your order using the link provided in your order confirmation email or through your account on our website.
9. Contact Information
If you have any questions or concerns about our shipping policy or the delivery of your order, please contact us at Contact Us.
10. Policy Changes
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.